The apex bank pegged withdrawal by individual and corporate. Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. This study investigated the extent of the adoption and usage of the mobile phone banking services among banking customers in nigeria and the associated problems. The advent of information technology it is rapidly changing the banking industry. Pdf overview of electronic banking in nigeria chris onodugo. Impact of mobile banking on service delivery in the nigerian. This study investigated the influence of electronic banking products on performance of nigerian dmbs. Impact of ebanking on the operational efficiency of banks.
The impact of ebanking service quality on customer. Challenges of the regulatory authorities and the aw y forardw adewuyi, i. The adoption of information and communication technology in banking sector is generally referred to as electronic banking ebanking and application of its concepts, techniques, policies, and implementation strategies to banking services has become. Electronic banking services, and certain facilities under the electronic banking services, may be available only for certain types of accounts and not others. You and each authorised person must be at least 18 years of age to use electronic banking services. It discovered that the increased application of e banking worldwide is a function of improvement in information and communications technology ict. Electronic banking terms and conditions standard chartered. The crux of this study is on the adoption of epayment system in nigeria. Downloading bank statements, for example in pdf format. However, this system has some hitches that need to be removed. The population of the study is all the twentyone deposit money banks. A case study of bank of kigali ngango muteteri asia a research project report submitted to the department of business administration in the. The introduction of e banking services has improved banking efficiency in rendering services to customer.
Banks are also offering payment services on behalf of their customers who shop in different eshops. In the course of this research, the researcher was able to find out that origin of electronic banking system is a conventional banking system which started in. This study investigated the extent of the adoption and usage of the mobile phone banking services among banking customers in nigeria and. In this article, we will look at the importance and types of e banking services. In the course of this research, the researcher was able to find out that origin of electronic banking system is a conventional banking system which started in nigeria in 1952. E banking, it also observed, holds enormous potentials for the banking industry in nigeria.
Pdf overview of electronic banking in nigeria chris. Electronic banking and cashless policy in nigeria article pdf available in international journal of civil engineering and technology 910. The concept of financial inclusion has continued to gain global acceptance since it was identified as one of the key drivers of inclusive economic growth and development. An appraisal of the implication of electronic banking in nigeria banks a case study of access bank, largest undergraduate projects repository, research works and materials. This study examined the impact of electronic banking on customer services in lagos. An exploratory study on adoption of electronic banking. The term electronic banking or e banking covers both computer and telephone banking. The impact of ebanking on customer satisfaction in nigeria. The study became necessary as a result of increased penetration of electronic banking which has redefined the banking operations in nigeria and world over. Financial inclusion is one of the objectives of the central bank of nigerias cashless policy introduced in nigeria in the year 2011. Alsmadi college of economics and administrative sciences alimam muhammad ibn saud islamic university riyadh, saudi arabia. Overview of electronic banking in nigeria international journal of. The research geared toward explaining what electronic banking is all about and when it was introduce into nigeria. According to alsmadi 2012, electronic banking enhance the development of the banking system, and it is considered as strategic weapon for banks.
The term electronic banking or ebanking covers both computer and telephone banking. Based on above the general objective of this work is to ascertain the impact of electronic banking instruments on the intermediation efficiency in nigeria, while its specific. The role of ebanking on operational efficiency of banks in. Consumers could purchase goods and services from the internet and send unencrypted credit card numbers. The study became necessary due to the increased adoption of the electronic banking which has redefined the banking service both in nigeria and internationally.
Since electronic banking started in all nigeria banks, it has been a woe for. Electronic commerce in nigeria is at the beginning stage. Nigeria adopted electronic banking system in early 2000s. The improvement in financial innovations and technologies has made ebanking an intense part of the banking sector. The impact of electronic banking on customers satisfaction. The nigerian banking sector has witnessed tremendous changes linked with the development in information system over the years. Ninety questionnaires were administered to the customers of six commercial banks to elicit information on their satisfaction or lack of satisfaction on the service rendered by their banks.
Although previous studies have confirmed the importance for such services for both banks and customers, the level of electronic banking services adoption in jordan is still low. Ebanking and commercial bank performance in nigeria. The emerging trend in internet banking in nigeria is of global concern. In the light of this, the research seeks to examine the impact of electronic banking on financial inclusion in nigeria. In this study, the impact of it on the banking industry in nigeria is described. Findings revealed that there has been a very modest move away from cash. Ebanking services features, challenges and benefits 51 2. Impact of electronic banking on customer services in lagos. It has made banking easier and as a matter of fact created mobile service for bank users. In the light of this, the research seeks to examine the impact of electronic banking. Pdf electronic banking and cashless policy in nigeria. We only make an electronic banking service available if. Pdf on may 1, 2008, ikechukwu acha and others published electronic banking in nigeria.
The data was analyzed using both descriptive and correlation analysis to describe the data set and to identify the association. However, one aspect of electronic commerce that has demonstrated to be fruitful in nigeria is electronic banking e banking. Ebanking and commercial bank performance in nigeria ijeeee. Electroniccommerce in nigeria is in an embryonic stage. However, one area of electronic commerce that has proven successful in nigeria is electronic banking e banking. Although there are still challenges facing ebanking operation in nigeria such as. The adoption of information and communication technology in banking sector is generally referred to as electronic banking e banking and application of its concepts, techniques, policies, and implementation strategies to banking services has become. Electroniccommerce in nigeria is at the beginning stage. This research work is an attempt to analyse and find out the problem and prospects of eletronic banking in nigeria. Many literature and academic publication from different authors in electronic banking, product emerging issues in electronic. This study is an overview of ebanking in the nigerian banking industry. Banks are also offering payment services on behalf of. Electronic banking is now a global phenomenon and is now utilized by countries round.
The paper examined electronic payment systems and telebanking services in nigeria. This evolution which commenced in the early 2000s was characterized with the prevalent adoption of electronic banking by almost all the banks in nigeria in view of the cashless policy of the. The paper examined electronic payment systems and tele banking services in nigeria. The improvement in financial innovations and technologies has made e banking an intense part of the banking sector. Thirty six out of the 89 banks in nigeria as at the end of 2005 were selected for the study. Businesses all over the world are transforming themselves into electronic businesses ebusinesses to meet the challenges of the 21st century.
Electronic payment systems and telebanking services in nigeria. Electronic banking is defined as the use of computer to carry out banking transactions such as withdrawals through cash dispensers or transfer of funds at point of sale. This study examined the relationship between electronic banking and liquidity of deposit money banks in nigeria, using time series data for the period 2006 2014. The rapid changes in business operations in contemporary times in the form of technological improvement require banks in nigeria to serve their customers electronically. Pdf electronic banking and bank performance in nigeria.
An appraisal of the implication of electronic banking nigeria banks a case study of diamond bank electronic banking have long been recognized to play an important role in economic development on the basis of their ability to create liquidity in the economy through financial intermediation between savers and borrowers. Impact of electronic banking on customer satisfaction chapter one introduction 1. Electronic banking services have become an important practice among commercial banks in nigeria. An analysis of the perspectives of banks customers dr. These guidelines supersede the previous standards and guidelines on atm operations in nigeria and guidelines on pos card acceptance services, issued by the cbn. In its survey on the extent of ebanking adoption by nigerian banks, the central bank of. Electronic banking has become a very important and indispensable too1 for the present survival and growth of financial institutions considering the dramatic. Impact of ebanking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. The central bank of nigeria cbn recognizes that electronic banking and payments services are still at the cradle stages of development in nigeria. In the same vein but from bank growth perspective, abubakar 2014 discovered the existence of a significant.
Issues and challenges article pdf available in research journal of finance and accounting 86 february 2017 with 11,774 reads how we measure reads. The role of ebanking on operational efficiency of banks. Electronic payment systems and telebanking services in. The impact of electronic banking and information technology. However, one aspect of electroniccommerce that has demonstrated to be fruitful in nigeria is electronic banking ebanking. Electronic banking has many advantages and should be highly encouraged.
The rapid changes in business operations in contemporary times in the form of technological improvement require banks in nigeria. Questionnaire method was used to gather data from bank workers. Since electronic banking started in all nigeria banks, it has been a woe for civil servants. E banking, before it became widely used in any other developed and developing countries h. The researcher general towards explaining what electronic banking is all about and when it was introduce into nigeria. Though, various ebanking systems have been implemented and accepted by customer, epayment remains the most. The internet and other electronic media have had a positive impact on the lives of individuals and businesses all over the world. Electronic banking, more commonly known as ebanking, is the newest delivery channel for banking services.
Electronic banking today is one out of the thousands of technologically advancement paving ways in africa especially nigeria. Electronic banking, adoption, behaviour and nigeria introduction electronic banking is defined as the use of technology to communicate instructions and receive information from a financial institution where an account is held. Arising from the three major roles of the cbn in the areas of monetary policy, financial system stability and payments system oversight, the cbn. Electronic banking services are being used with increasing frequency in most countries, including jordan. Central bank of nigeria guidelines on electronic banking in nigeria preamble the cbn recognizes that electronic banking and payments services are still at the early stages of development in nigeria. Ebanking has revolutionized the lives of all individuals of present times and is considered to be a wave of information revolution after the agricultural and industrial revolution. This evolution which commenced in the early 2000s was characterized with the prevalent adoption of electronic banking by almost all the banks. Problems and prospects of electronic banking in nigeria. However, it cannot be achieved without customers patronage, hence, such bank should encourage patronage of electronic banking products.
This work studied the relationship between electronic banking and the performance of nigerian commercial banks. It refers to the use of information and communication technology. Electronic funds transfers have been described as the third of the great ages of payment, the first being payment by cash notes and coins and the second being paper based payment for instance, cheques. It is simply the use of electronic and telecommunications network for delivering various banking products and services.
Impact of ebanking on the development of banking sector in nigeria. Acceptance of ebanking in nigeria, journal of internet banking and commerce, 15 1, 712. Ovia, 2001 argued that electronic banking is a product of ecommerce in the field of banking and financial services. Electronic banking is now a global phenomenon and is now utilized by countries round the world and nigeria is not an exception. The arrival of the internet has taken electronic payments and transactions to an exponential growth level. Impact of mobile banking on service delivery in the. Electronic banking has many names like e banking, virtual banking, online banking, or internet banking. This study investigated the profitability performance of nigerian banks following the full adoption of electronic banking system. Problem and prospects abstract this research work is an attempt to analyse and find out the problems and prospects of electronic banking in nigeria.
E banking has revolutionized the lives of all individuals of present times and is considered to be a wave of information revolution after the agricultural and industrial revolution. Ebanking, before it became widely used in any other developed and developing countries h. The effect of electronic banking on the financial performance. Impact of electronic banking on customer satisfaction. However, one area of electroniccommerce that has proven successful in nigeria is electronic banking ebanking. The study aims at examining the impact of mobile banking on service delivery in the nigeria commercial banks. Electronic banking in nigeria is however a critical variable with national standard improving capacities and posses several advantages.
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